Equipment Manufacturers:
- mobile plant, control and sensory equipment, environmental protection equipment, suppliers to hospitals
Manufacturers of machinery and equipment, and their agents have warranty conditions to meet and service obligations to comply with. Machine downtime or failure requires a timely response, involving investment in significant technical resources to handle fault-finding and repair.
Failure to establish the cause of failure can also lead to costly claims.
Machine condition logging is progressively being implemented but still requires a technician to attend and interrogate the database.
e-RPM technology allows manufacturers to monitor their equipment without resorting to fixed telephone landlines. Mobile service engineers can remotely interrogate a system to determine whether a visit may be necessary. If so, engineers can attend site suitably equipped with necessary spare parts and materials.
This puts control and implementation of servicing operations in the hands of the manufacturer, rather than waiting for an angry phone call from the customer
